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Planning

What do I need to have ready before templating the countertop area?

There are several things that you can do to ensure that you are ready for the digital templating.

  1. All cabinets need to be in their permanent and fixed final position.
  2. Remove everything on the countertop spaces that are to be templated.
  3. Have all sinks, faucets and any other fixtures on-site.
  4. Have all cooking appliances on site, including downdraft if applicable. (Preferably NOT in place and installed)
  5. Have any grommets on-site. (Ex: A grommet that would be used to finish holes cut for wires and cables in computer desks)

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How long does it take before my countertop is installed?

World Stone’s goal is to process and schedule your countertop for fabrication and installation as quickly as possible. Turn around times may vary from project to project, however on average it will be 5-7 business days from receiving an approved signed template drawing. To avoid unnecessary delays, ensure that you are ready for templating.

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Will you be taking the sink, faucet, cooktop, or downdraft?

Sometimes we will need to take fixtures back with us to ensure a proper fit at the time of manufacturing. The templator technician will make this determination at the time of measure.

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How do I choose the right sink?

The most important thing to consider when selecting a new sink is whether or not it will fit in your sink cabinet. Many manufactures will indicate a recommended minimum cabinet size for their sinks. Below we’ve provided some general guidelines for selecting a sink, however the fit and placement will be confirmed by World Stone after your countertop area has been templated.

  • Undermount sink – The sink must be able to fit entirely inside of the cabinet including the flange that runs around the outside edge. Some oversized sinks will require deeper than normal cabinets to allow room for the faucet and other fixtures.
  • Top-Mount/Drop-In Sink – The bowl(s) must fit inside of the cabinet box; the finished flange will sit on top of the countertop.
  • Vessel – Typical installation requires vessel sinks to fit the area of the countertop, however since vessels are often custom fit it is recommended that you consult a designer or a representative of World Stone to verify fit.
  • Apron – Apron sinks must fit inside the cabinet from left to right, and all apron sinks MUST be installed prior to digital templating.

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Who will mount the sink?

World Stone’s installation team will look after mounting and sealing undermount sinks onsite only. Please note that cast iron undermount sinks will need to be cradled in their final positioning before template and installation. 

**Installation of Apron sinks and cradling of cast iron undermount sinks is the responsibility of the client and must be completed prior to templating.**

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How is the sink mounted?

Undermount sinks are mounted with mechanical fasteners, and sealed with silicone. Some projects may require different methods or additional substructures.

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Who hooks up the faucets and sink drains?

The hookups of all drains, faucets, sink fixtures, cooking appliances, garburators, grommets and other fixtures are the responsibility of the client. World Stone installers will dry fit items such as faucets and cooking appliances to ensure a proper fit.

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When can I hook up the sinks and faucets?

You should wait 24 hours for the silicone to cure. Feel free to hook up drains and faucets 24 hours after the installation has been completed.

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Who will install my countertop?

Installation is performed by a team of World Stone installers to ensure finishing touches are expertly applied. World Stone Installers are trained professional stone countertop installers who are able to look after the fine details of installation.

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Will World Stone do cabinet or trim work?

World Stone does not perform cabinet and/or trim work.

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How does the dishwasher attach to the countertop?

Many newer model dishwashers have side mount capability which eliminates the need to secure the dishwasher to the countertop and leaves you with a clean look. In the case that side mounting is not an option, World Stone is able to supply a universal dishwasher bracket for an additional price.

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How do I know if my cabinets are strong enough to hold stone?

Most cabinets are more than capable of supporting the weight of stone countertops. The templating technician will gladly discuss support requirements while visiting your home.

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How much support do I need for free overhang areas?

Generally, you are allowed up to six inches of overhang without support. Individual brackets should be positioned with no more than 24 inches between supports. As support requirements may vary from project to project, some exceptions may apply. Please consult a representative of World Stone for details on your specific situation.

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Will I need joints/seams and will they be noticeable?

The location of countertop and/or backsplash joints is dependent on various factors including slab size, material type, access into job site, and job lay-out. The adhesive used to glue joints together is similar to the colour of your countertop; however, seams are still noticeable by touch and sight.

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Can certain areas on my slab be included/excluded?

While selecting the material, you may fall in love with a particular feature of the stone on your slab. Feel free to mention this to the salesperson at selection time and they make a notation about the stone to include/exclude the desired area. Although every effort will be made to include/exclude the noted area, it may be necessary to cut contrary to your wishes depending on a number of factors that are determined after you have selected your material and the order has been processed.

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What is the difference between a drop-in and an undermount sink?

A drop-in sink is self-rimming and is typically used with laminate countertops. Undermount sinks are rimmed by the polished stone countertop and are mounted to the bottom of the countertop.

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Will the corners be sharp or round?

All outside corners are rounded with a 1⁄2 inch (12.7mm) radius. The minimum radius that can be applied to an outside 90 degree corner varies depending on the edge profile. Larger radii are available depending on the overhang from the base cabinet. The minimum radius that can be applied to an inside 90 degree corner is 2.5 inches (63.5mm) because of the tooling wheels that we use.

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How thick is the backsplash?

Backsplashes are typically cut down to 3⁄4” (20mm) thick.

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Do I need a backsplash?

No, backsplashes are optional with stone countertops. Although design requirements will vary from project to project, many contemporary designers exclude traditional 4” splashes in favour of painted drywall or tile backsplash.

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I’m renovating and I have an existing tile backsplash as well as a 3 1⁄2” laminate backsplash. What will I do with the space between my countertop and tile when I replace my laminate top with a stone countertop?

There are several options available to you:
  • Removing all existing backsplash tile and install a new tile 
  • backsplash after the stone countertops are installed.
  • ​​Install a runner or accent tile (matching or new).
  • ​Remove all existing tile, finish, and painting the wall.
  • ​Measuring and installing a matching stone backsplash between the countertop and tile after the final installation of your stone countertops

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Can I add matching pieces in the future?

Whether you choose granite or quartz, we strongly recommend that you complete each room in your home as part of the same project. There is no guarantee that future pieces will be of a matching dye lot in colour, texture, or shading.

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Site Preperation

Who measures the countertop space?

World Stone will arrange for our trained countertop templating technician to visit your home to complete a digital template and discuss your options unless the project has been determined as a supply only where the client is supplying their own template.

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Is it okay to watch the progress of the installation?

Once World Stone Installers begin the installation of your countertop, the area becomes a work site and safety becomes a concern; not just for the workers but for all the people in your home. You are welcome to view the progress from time to time but for safety reasons we ask you to give the installers enough room to complete their work without interruption. This often means leaving the room in which the installation is occurring.

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I am doing my own tear out, what do I have to do to get ready for the installation?

The existing laminate top must be removed and cabinets leveled. Sinks, faucets, garborators, etc must be uninstalled and plumbing disconnected. Gas lines and hard-wired cooking appliances must be disconnected and moved out of the way. Additional prep work may be required and will be assessed by World Stone.

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What do I need to have ready before you template the countertop area?

There are several things that you can do to ensure that you are ready for the digital templating.

  1. All cabinets need to be in their permanent and fixed final position.
  2. Everything on the countertop spaces that are to be templated.
  3. Have all sinks, faucets and any other fixtures on-site.
  4. Have all cooking appliances on site, including downdraft if applicable. (Preferably NOT in place and installed)
  5. Have any grommets on-site. (Ex: A grommet that would be used to finish holes cut for wires and cables in computer desks)

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Do I have to remove the existing countertop before you come to measure?

World Stone does require the removal of the existing countertops to ensure the accuracy and fit is optimal with the new countertops. Additionally, all appliances and personal effects must be removed from the countertop area(s) to be measured before we can template.

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What exactly do The World Stone Installers do/not do?

World Stone Installers will: 

  • Be courteous and treat your property with respect
  • Affix all stone countertops to your cabinetry
  • Perform seam work as required
  • Mount and secure undermount sinks
  • Dry fit appliances and fixtures
  • Clean up after themselves 


​World Stone Installers will not:

  • Perform finish work on trim or cabinetry
  • Hook up plumbing, electrical, or gas
  • Remove upper cabinets and appliance garages
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Do I have to be present at the time of installation?

No. We do not require you to be present for the installation.

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What if I am not satisfied with the installation of my new countertop?

Please discuss any issues you may have with the World Stone installation team at the time of installation. Often minor issues can be resolved on the spot. However, if you feel any issues have not been resolved to your satisfaction, please contact our office for further assistance.

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Use and Care: How to maintain your countertops

Is my granite sealed directly from the manufacturing facility?

No, World Stone does not seal the granite tops during fabrication. Granite from World Stone does not come sealed because:

  1. Some people choose to seal their granite countertops with a non-toxic sealer to make them more stain resistant. A sealant will need to be reapplied every 6 to 12 months. (Sealer is available at World Stone).
  2. Others prefer not to seal their granite counters because they feel it is unnecessary, or are concerned about adding chemicals to a natural product. For more information, please speak to our customer service representatives.

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How long will the sealer last?

The typical sealer provided by World Stone will last from 6 to 12 months, however this will vary depending on various factors such as stone absorbency rates and repeated use of high traffic areas.

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How will I know when the countertop needs to be re-sealed?

You can do a basic test by splashing some water on the surface. If the water beads on the surface of your stone, you do not have to re- seal the countertop. If the water absorbs into the stone after five minutes, you will need to re-seal the countertop.

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Can I seal the countertop myself or will I have to hire a professional?

Sealing is a simple procedure that can be completed in home, there is no need to hire a professional. However, we will gladly visit your home to seal the countertops if you prefer (travel and labour rates will apply).

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How do I seal my countertops and where can I purchase sealer?

The process varies depending on the manufacturer, follow directions accordingly. Most sealers require that you cover the surface and wait for a short period of time before wiping it down. World Stone has recommended sealers available for purchase in our showroom. Always test the sealer in an inconspicuous corner of your countertop to assess the finish.

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Do I have to seal quartz countertops?

Sealing quartz is not necessary because of the way it is manufactured. We recommend reading the ‘Use and Care’ guidelines for your product for further information provided in our Care and Maintenance section of our website.

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How do I care for stone countertops?

Both granite and quartz require minimal care to maintain their natural beauty. For more information, please see the Care and Maintenance section of our website.

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What if I leave red wine spilled on my countertop overnight?

Any spills should be promptly cleaned off the countertop to prevent staining. Red wine left overnight on a countertop may leave a stain.

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If I get a stain, can it be removed?

Some stains can be removed but each situation needs to be evaluated on a case-by-case basis. If you have a concern about staining, please feel free to contact World Stone for advice and assistance.

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Will granite or quartz scratch?

Both granite and quartz are among the hardest materials on earth and are very resistant to scratching, however diamonds, unfinished stone, coarse ceramics, etc., should be kept off the surface of your countertops.

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Can I cut on my stone countertops?

Cutting on granite and quartz countertops will dull knife blades prematurely. Although it is unlikely you will scratch countertop with a knife, we recommend using a cutting board to preserve both the knife- edge and countertop surface.

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Can I set a hot pot on my countertop?

Stone countertops are very resistant to heat but they are not heat proof. Some slabs have resins along the surface that could scorch or burn if a hot pot is placed on the countertop; as well as running the risk of thermal cracking. (When one spot on the stone is heated creating drastically different temperatures between it and the surrounding areas) It is highly recommended that you always use a trivet or heat pad.

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What are those tiny hairline cracks on the surface of my granite?

Granite, which is crystalline in structure, sometimes has natural fissures that may look like cracks, but are not structural defects and are a naturally occurring result of the immense heat and pressure that formed the granite eons ago. These characteristics are part of the natural beauty of stone and will not impair the function or durability of the material. A product of nature cannot be expected to look manmade.

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Why does my granite countertop have tiny holes?

Granite, which is crystalline in structure, always has tiny pits – spaces between the various mineral crystals. These pits are not structural defects and are a naturally occurring result of the immense heat and pressure that formed the granite eons ago. These characteristics are part of the natural beauty of stone and will not impair the function or durability of the material.

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I have discovered a chip in my granite countertop. How did this occur and is it repairable?

Because of its crystalline structure, chips naturally occur if a mineral pops out. Chips can also occur if subjected to impact by a sharp and/or hard object. Depending on the size and depth of the chip, it may be possible to repair using special resins which will usually make chips less noticeable. For larger chips, if it is possible please save the chip!

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